Cancellation & Deposit Policy
We believe in building trust with our guests. As part of our customer-friendly service, we normally do not require a mandatory deposit to confirm your booking.
Our goal is to make your Sri Lanka travel experience simple, flexible, and stress-free.
Deposit Policy
- We normally confirm bookings without asking for an advance deposit.
- In some cases (long multi-day tours, peak season, or special vehicle requests), a small deposit may be requested to secure the driver and vehicle.
- If a deposit is required, it will always be clearly communicated in writing before confirmation.
- There are no hidden charges.
Cancellation Policy
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We understand that travel plans can change.
Free Cancellation
- You may cancel your booking up to 48 hours before your scheduled pickup time and receive a full refund (if any payment was made).
Within 48 Hours
- Cancellations made within 48 hours of the scheduled pickup time may not be eligible for a full refund, as the driver and vehicle will have already been reserved and assigned for your trip. Any refund will be subject to applicable reservation and preparation costs.
- However, we always try to be fair and flexible depending on the situation.
No-Show Policy
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If a guest does not arrive at the agreed pickup location and does not inform us in advance, the booking will be treated as a no-show and any payment made may not be refundable.
Changes to Booking
If you need to modify your itinerary, dates, or pickup time:
- Please inform us as early as possible.
- We will always do our best to accommodate changes depending on driver availability.
Our Commitment
We are committed to:
- Transparent communication
- Fair cancellation handling
- No hidden policies
- Friendly and flexible service
Your comfort and trust are important to us, and we aim to provide a professional and reliable private driver service in Sri Lanka.
In most cases, no deposit is required. We operate on trust and provide customer-friendly service. However, for long multi-day tours, peak season bookings, or special vehicle requests, a deposit may be required to secure the driver and vehicle.
Yes. You can cancel your booking up to 48 hours before the scheduled pickup time and receive a full refund if any payment was made.
Cancellations made within 48 hours of pickup may not be fully refundable, as the driver and vehicle will already be reserved. Any refund will be subject to applicable reservation costs.
If a deposit was paid for a multi-day tour, peak season, or special vehicle request, applicable costs will be deducted and the remaining balance will be refunded. All deductions will be clearly explained.
Yes, whenever possible. If you inform us early, we will do our best to reschedule your booking based on driver and vehicle availability.