{"id":4375,"date":"2026-02-13T17:12:04","date_gmt":"2026-02-13T17:12:04","guid":{"rendered":"https:\/\/srilankaprivatedriver.com\/?page_id=4375"},"modified":"2026-02-13T17:37:03","modified_gmt":"2026-02-13T17:37:03","slug":"cancellation-deposit-policy","status":"publish","type":"page","link":"https:\/\/srilankaprivatedriver.com\/fr\/cancellation-deposit-policy\/","title":{"rendered":"Cancellation & Deposit Policy"},"content":{"rendered":"\t\t
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Cancellation & Deposit Policy<\/h2> \n
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We believe in building trust with our guests. As part of our customer-friendly service, we normally do not require a mandatory deposit to confirm your booking.<\/p>\n

Our goal is to make your Sri Lanka travel experience simple, flexible, and stress-free.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Deposit Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • We normally confirm bookings without asking for an advance deposit.<\/li>\n
  • In some cases (long multi-day tours, peak season, or special vehicle requests), a small deposit may be requested to secure the driver and vehicle.<\/li>\n
  • If a deposit is required, it will always be clearly communicated in writing before confirmation.<\/li>\n
  • There are no hidden charges.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Cancellation Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      We understand that travel plans can change.<\/p>\n<\/li>\n<\/ul>\n

      Free Cancellation<\/h3>\n
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      • You may cancel your booking up to 48 hours before your scheduled pickup time and receive a full refund (if any payment was made).<\/li>\n<\/ul>\n

        Within 48 Hours<\/h3>\n
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        • Cancellations made within 48 hours of the scheduled pickup time may not be eligible for a full refund, as the driver and vehicle will have already been reserved and assigned for your trip. Any refund will be subject to applicable reservation and preparation costs.<\/li>\n
        • However, we always try to be fair and flexible depending on the situation.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          No-Show Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            If a guest does not arrive at the agreed pickup location and does not inform us in advance, the booking will be treated as a no-show and any payment made may not be refundable.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            Changes to Booking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            If you need to modify your itinerary, dates, or pickup time:<\/p>\n

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            • Please inform us as early as possible.<\/li>\n
            • We will always do our best to accommodate changes depending on driver availability.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              Our Commitment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              We are committed to:<\/p>\n

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              • Transparent communication<\/li>\n
              • Fair cancellation handling<\/li>\n
              • No hidden policies<\/li>\n
              • Friendly and flexible service<\/li>\n<\/ul>\n

                Your comfort and trust are important to us, and we aim to provide a professional and reliable private driver service in Sri Lanka.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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